New iPhone package arrives at Raleigh UPS store with no phone inside

RALEIGH, North Carolina (WTVD) —

Think about doing every thing proper in relation to a protected supply, however the package deal nonetheless seems fallacious.

That is precisely what occurred to Rachelle Schwartz, who says the delivery field that ought to have contained her birthday current was, in reality, empty.

“It had totally different tape on the surface of the field,” Schwartz informed ABC11. “I’ve purchased many iPhones – there was no cellophane wrap on this. So I had a sense there can be no telephone inside, and there was no telephone inside.”

Figuring out there are threats to packages left unattended, Schwartz even had the package deal despatched to a UPS Entry Level on the Buyer Service Middle at 4000 Atlantic Avenue. She stated a supervisor lamented that this was not the primary time this had occurred, and inspired her to name Apple and her bank card firm.

A UPS spokeswoman confirmed the corporate is investigating the matter. In a press release to ABC11, she stated, “Assembly our service commitments is UPS’s first precedence. We’ve escalated this matter to our Buyer Relations group, which is working instantly with the client. Package deal theft is uncommon. Nevertheless, when it does occur, shoppers ought to file a police report and phone the shipper. UPS works intently with regulation enforcement.”

In response to UPS, ought to clients have considerations concerning the safety of their residential deliveries, they’ve choices:

  • Have the cargo despatched to the place they’re – not the place they are not. In different phrases, if they’re at work through the day they will have packages delivered to the place they work. They will additionally select to have issues despatched to a relative or neighbor who’s residence through the day.
  • They will inform the driving force the place they want UPS packages left, for instance, within the shed within the yard, or behind the storage, and so on. UPS drivers can enter that info into their handheld computer systems for future deliveries.
  • Shoppers can join the free UPS My Selection service that provides shoppers extra management over their residential deliveries.

UPS My Selection sends a textual content message or e-mail when their packages are on the best way. With the united statesMy Selection cellular app, package deal recipients can redirect their packages to close by UPS Entry Level places for decide-up at a extra handy time. UPS My Selection members may even set a choice to have all their packages delivered on to a UPS Entry Level location, as an alternative of a UPS driver trying a supply to their house.

UPS Entry Level places are handy retailers similar to delis, grocery shops, dry cleaners,…

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